Any Android phone made in the last few years has more than enough camera for a document photo. The difficulty is not the sensor — it is everything the manufacturer switches on for you. Beauty filters, scene detection and the ultra-wide lens all change a face, and a changed face is what an authority rejects.
Switch off what the phone adds
Beauty, retouch and "AI" modes off. Smoothed skin and a slimmed jaw are an edited image. It is the one failure we cannot undo for you, because the original detail is gone by the time the file is saved.
Main lens only. Use 1×, never 0.5×. The ultra-wide lens bends straight lines and widens whatever is nearest to it, which in a portrait is your nose.
Portrait or bokeh mode off. The artificial blur around the hair is read as manipulation, exactly as it is on any other phone.
HDR, night mode and scene detection can stay on or off; they make less difference than the light you are standing in. We accept JPEG, PNG and HEIC up to 25 MB.
Take it in seven steps
- Pick a plain, light wall. Its colour does not have to match your document — we put the required colour behind you.
- Stand about a metre in front of it. That distance keeps your shadow off the wall, which is the most common reason a photo is returned.
- Turn to face a window. Daylight from the front. A window behind you makes the camera expose for the window and leaves your face in the dark.
- Rest the phone at eye level, 1.2 to 1.5 m away. A shelf, a chair on a table, a stack of books — anything steady. Do not hold it at arm's length.
- Switch to the rear camera and the 1× lens. Open the camera, swipe to Photo, tap 1× and check that no filter icon is lit.
- Set the timer to ten seconds and step into place. Arms down, shoulders level, chin neither up nor down.
- Take several and pick afterwards. Five or six attempts cost nothing; one blink costs the whole photo.
Ready to try it?
Upload the photo you have just taken. Every check runs before you pay, and the watermarked preview shows exactly what you are buying.
Start nowNeutral expression, mouth closed, both eyes open, head straight and nothing across your face.
Where the settings hide
The names differ by brand, and they move between versions, so look for the idea rather than the exact word:
- Samsung Galaxy: the face icon in Photo mode opens the retouch slider — set it to zero. "Scene optimiser" lives in the camera settings and can be switched off there.
- Google Pixel: stay in Photo mode; leave Portrait alone. "Face Unblur" and "Top Shot" only help you and change nothing about your features.
- Xiaomi, Redmi and POCO: "Beautify" and the AI camera toggle are on by default in Photo mode. Turn both off.
- Other brands: open the camera settings and look for anything described as beauty, skin, slimming, filter or AI, and turn it off.
If you cannot find a setting, take one photo and look at your own skin at full zoom. Pores are good news; a smooth, even surface means a filter is still on.
Before you upload
Zoom in on the eyes: they should be sharp. Check the wall behind you for a shadow, your glasses for glare and your mouth for the smile you did not mean to make.
Then upload. We straighten the photo, replace the background, set the head to the height your document specifies and run every check before you pay — and tell you which check failed, if one does, so the next attempt is the last one.
Read next: six mistakes that get a photo rejected, or the full setup at home.