Help centre

Answers to the questions we are actually asked. Search, or browse the seven topics below.

Browse by topic

Taking the photo
- How to take your own passport photo with a phone
- Lighting and background at home
Documents and specifications
- Why your photo was rejected: the background
- Your document is not in our catalogue
Payments and refunds
- Which of the two options should you choose?
- The payment did not go through
Downloads and printing
- How to print a 10×15 cm photo sheet
- Where to find your files, and for how long
Account and privacy
- How to delete your photo and your data
- Finding an order again, or on another device
For studios
- How a studio account works
- The customer intake link (coming soon)
API
- The TakPhoto API (coming soon)
- Bulk and partner requests

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